Investor Charter – Research Analyst

Vision and Mission

Vision: Invest with knowledge & safety.

Mission: Every investor should be able to invest in the right products based on their needs, monitor them to meet goals, access reports, and enjoy financial wellness.

Business Activities of the Research Analyst

  • Publish research reports based on independent analysis
  • Provide unbiased views and recommendations with disclosure of financial interests
  • Base recommendations on publicly available information and known observations
  • Conduct annual audits
  • Ensure advertisements comply with SEBI's Advertisement Code
  • Maintain records of client interactions, including pre-onboarding discussions

Services Provided to Investors

  • Client onboarding
  • Sharing terms and conditions of research services
  • KYC completion for fee-paying clients
  • Disclosure of material information, disciplinary history, risks, and conflicts
  • Disclosure of AI usage in research services
  • Disclosure of third-party conflicts when distributing external reports
  • Confidentiality until public release of research reports
  • Respect for data privacy and protection of client information
  • Timely delivery of services and adherence to stated timelines
  • Clear guidance and caution for complex/high-risk products
  • Honest and ethical treatment of all clients
  • Confidentiality unless legally required or consented by client

Grievance Redressal Mechanism

Direct Complaint: Investors may contact the Research Analyst directly. Grievances will be addressed within 21 days.

Online Complaint: Use SCORES 2.0 (SEBI's centralized grievance system): https://scores.sebi.gov.in (opens in new tab)

Escalation: First review by RAASB, second review by SEBI. Complaints may also be filed via SMARTODR for online conciliation/arbitration.

Physical Complaints: Send to SEBI Office: Investor Assistance and Education, SEBI Bhavan, Plot No. C4-A, 'G' Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.

Investor Rights

  • Right to Privacy and Confidentiality
  • Right to Transparent Practices
  • Right to Fair and Equitable Treatment
  • Right to Adequate Information and Disclosure
  • Right to Fair & True Advertisement
  • Right to Awareness of Service Parameters and Timelines
  • Right to be Heard and Timely Grievance Redressal
  • Right to Exit as per agreed terms
  • Right to Caution Notice for High-Risk Products
  • Right to Feedback
  • Right against coercive or unfair clauses
  • Additional Rights for Vulnerable Consumers: Access to services in suitable formats

Accessibility for Investors with Disabilities

In accordance with the Rights of Persons with Disabilities (RPwD) Act, 2016 and SEBI's directives on investor accessibility, this Research Analyst is committed to ensuring that all investors, including those with disabilities, can access research services and related information without barriers.

Website Accessibility

This website (cvresearchanalyst.com) is designed and maintained in conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. This includes compatibility with screen readers, keyboard navigation, sufficient colour contrast, and accessible document structure.

Accessible Communication

Investors with disabilities may request research communications in accessible formats. The following channels are available:

  • Email: info@cvresearchanalyst.com — for requests for accessible formats, accessibility feedback, or alternate communication support
  • Phone: +91-9032030021 — for investors who cannot use digital channels

Accessible Grievance Redressal

Investors with disabilities who face barriers in using the SCORES portal or any online grievance system may submit complaints directly via email or phone (details above). All complaints received through alternate accessible channels will be treated with equal priority and resolved within the same timelines as online complaints.

Non-Discrimination

Services are provided equally to all investors regardless of disability status. No investor will be denied access to research services, reports, or grievance mechanisms on the basis of any disability as defined under the RPwD Act, 2016.

Accessibility Statement

A detailed Accessibility Statement, including known limitations and contact information for reporting accessibility issues, is available at: cvresearchanalyst.com/accessibility-statement

Investor Responsibilities

Do's:

  • Deal only with SEBI-registered Research Analysts
  • Verify SEBI registration: https://www.sebi.gov.in (opens in new tab)
  • Review disclosures before investing
  • Pay via banking channels and retain signed receipts
  • Use CeFCoM if applicable
  • Verify recommendations before acting
  • Ask questions and seek clarity
  • Know your right to stop services and provide feedback
  • Report any guaranteed return claims to SEBI

Don'ts:

  • Do not provide funds to the Research Analyst
  • Do not fall for luring ads or rumors
  • Do not be swayed by discounts, gifts, or incentives
  • Do not share login credentials of trading, demat, or bank accounts

Last Updated: 30 September 2025